Airbnb Host Guarantee: What Are Its Limitations?
One of the big questions we get asked when speaking to Airbnb hosts is “But won’t the Airbnb Guarantee cover me for that?” It’s a gray area and, unfortunately, the answer is often “no”. The Airbnb Host Guarantee is not an insurance product, and to Airbnb’s credit, they do state that fairly clearly on the […]
Vacation Rental Security Deposit: How to Collect It
For property managers, the vacation rental security deposit can be both a savior and a dealbreaker. When collecting a security deposit, you have to find the balance between asking for the right amount to cover the guest damage and not deterring them from making a reservation. It’s a fine line. Not collecting a vacation rental […]
Google Vacation Rentals: How to Get More Bookings
Google is the first place guests go to find a vacation rental. No wonder why Google has integrated vacation rentals into its search function for travel, alongside Google Flights and Google Hotels. Google Vacation Rentals offers an incredible chance to capitalize on commission-free direct bookings and drive traffic to your website, increasing your exposure to […]
How to Catch the Invisible Stealing Hand of Chargebacks
A guest has left your property after a good vacation. Now, you are preparing it for the next reservation. Suddenly, you get a notification from your phone. You think: “Great! That guest who left 2 days ago must have left a review!” Instead of feeling proud from a 5-star review, you find out the guest […]
What is guest screening?
Know Your Guest by Superhog provides intelligent vacation rental guest screening with damage protection, but what exactly is guest screening? Guest screening is the process of proactively assessing the risk posed by each guest, through legal, non-discriminatory, and detailed checks. In the past, this was a heavily manual task, which involved a lot of time […]
Weighing up the new Booking.com damage policy
When short-term rentals spring to mind, you’re either thinking from a host’s perspective or a guest’s. Popular online distribution sites such as Booking.com and Airbnb act on behalf of both parties: without hosts, there’d be no properties to list, and without guests, there’d be no bookings, per see. So why, with the latest damage policy […]
Techsplained: an introduction to Superhog
Since 2007 (the birth of Airbnb), the vacation rental industry has been rapidly expanding in size and popularity not just within the US, but globally. With that, the need for trust and protection is now more important than ever. That’s where Superhog comes in. You want to know you’re safe, protected, and will have a […]
To do or taboo: price gouging in the vacation rental market
The line between ‘taboo’ and ‘to do’ is somewhat precarious when it comes to price gouging. There are two sides to the coin. As a guest, you’re asking yourself ‘can I afford to pay the price?’ – It’s an internal question posed as they scour the internet, seeking their next getaway. You know they’re looking […]
How to prevent website fraud in the vacation rental industry
Running a legitimate business with an online presence can be a daunting process. Especially when you wake up to the news of the next website scam. Yet, in today’s climate, can you really afford to be put off? Every day, travellers are flocking to the next best holiday deal. Whether that’s through booking direct on […]
Vacation rental fraud: the reality of the Airbnb Doll House
Since 2007, the hotel industry disruptor, Airbnb, has well and truly fragmented the vacation rental sector. Airbnb caught fire, turning heads in the sphere and growing into the platform we know today. But with 6 million active listings worldwide and 4 million+ hosts and counting, how trustworthy can Airbnb truly be? How do they monitor […]
